Inbound Services

Solidvapor provides three program levels for Inbound calling. These programs are designed to cover a wide variety of campaign sizes – everything from providing first-level technical telephone support to handling a temporary inbound call volume increase resulting from a limited-time, special-offer campaign. Each program level provides numerous features designed to ensure your success and enable you to accomplish your campaign objectives.

With each program you will receive the following:

	Professional and friendly technical operators
	Easy, toll-free number access for your customers
	Dedicated customer service representatives
	Complete project analysis, set-up, and management
	Script and/or messaging creation and revision
	Daily, weekly, and summary reporting  (sample report)

Inbound Level 1

This level is ideal for programs such as handling first-level technical support questions from new customers following their initial purchase. It also works well for freeing up your team by providing operators to answer questions from curious potential customers following a direct mail effort. This level provides you with professionally trained operators for one month and is designed to handle up to 200 calls.

Inbound Level 2

This level is excellent for supporting larger programs such as the surge of inbound calls from the current installed base that typically follows a major product release. This level provides you with professionally trained operators for one month and is designed to handle up to 500 calls.

Inbound – Ongoing Support

This level is designed specifically for “maintenance” support such as ongoing technical support or even to fill in the spaces between larger campaigns when inbound call volume is reduced. This level provides you with professionally trained operators for one month and is designed to handle an average of 100 inbound calls per month.