Methodology

Top-shelf customer service and measurable results are what you should expect from a teleservices organization, Solidvapor’s industry knowledge, dedicated staff and world-class telesales team provides you with the experience you deserve and the results you need.

The People
The success of a campaign often comes down to the people involved. In the high-tech world, this is never more apparent. We clearly understand this and in sitting down with clients, if we feel there is a situation where our team is not the best fit and would not be able to achieve the desired objective, we will refer the client to a different type of solution.

The Process
Getting started is simple. We sit down with you and carefully go over your objectives, paying special attention to your specific and unique needs. Once we have a thorough understanding of your business and your needs, we then hand pick your team from a large pool of select, dedicated, highly trained phone professionals (many of our phone reps are DeVry University graduates)

Next, we develop scripting and begin to refine the message with your assistance. Throughout the campaign, we continue to work very closely with you, the scripts, and your new dedicated telesales team to ensure that content quality is consistently met. In addition, we work alongside the phone reps so that critical content or message changes that become apparent during the fine-tuning process are implemented right away in order to achieve maximum performance.

Throughout the campaign we provide you with up-to-date status reports so you can keep your finger on the pulse of the campaign including making adjustments to messaging, content, and other elements…in real time!